The Challenge: Getting Honest Feedback in a Crowded Market

You work hard to create a positive environment, but are you getting the full story from your volunteers? Many are naturally supportive and may hesitate to voice concerns directly, meaning crucial feedback can go unheard until it’s too late.

This challenge is intensified by the modern landscape. Volunteers' time is under unprecedented pressure due to the cost-of-living crisis, caring responsibilities, and an abundance of leisure options. To attract and retain the best people, your volunteering experience must not only be good—it must be exceptional. To make it exceptional, you need honest data on your strengths and weaknesses.

The Solution: Independent, Anonymous, and Actionable Insight

Our new comparative survey is designed to uncover the authentic volunteer perspective. By offering a completely independent and anonymous platform, we create a trusted space for volunteers to share their candid thoughts without hesitation.

We go beyond internal feedback, allowing you to benchmark your performance against other charities and non-profits. This gives you the context you need to understand where you lead and where you have opportunities to grow.

The Value We Deliver to Your Organisation:

• Comprehensive Data: Receive a clear statistical summary of your survey results, providing a precise measure of volunteer satisfaction.

• Deeper Insights: We analyse all written comments to identify key themes, turning qualitative feedback into actionable, anonymised insights.

• Sector Benchmarking: Gain a competitive edge with an annual report comparing your performance against other volunteer-involving organisations.

• Mark of Excellence: The top 10% of organisations each year will be recognised for their commitment and earn the right to display our 'Volunteering Excellence' logo.

Stop guessing and start knowing. Gain the critical insights you need to build a truly exceptional volunteer programme.

Unlock a 360° View of Your Volunteers' Experience

Our survey provides a comprehensive report card on your volunteer programme. You'll gain crucial data on:

The Core Experience: What truly motivates your volunteers, and how much do they enjoy their role?

Your Culture: Do your volunteers feel genuinely valued, trusted, and supported by your team?

Empowerment: Do they feel they have a voice and that their contribution makes a meaningful impact?

Inclusivity: Are your opportunities truly flexible and accessible to people from all walks of life?

Community: How strong is their sense of belonging and connection to your mission?

Skills: Are you making the best use of their unique knowledge and experience?

The Future: Will they continue to volunteer with you, and would they recommend your organisation to friends and family?

Affordable, Scalable Pricing for Every Organisation

Our pricing model is designed to be accessible for everyone, from small teams to large national networks. You only pay for the number of volunteers who complete the survey, and the per-person rate automatically decreases as your response numbers grow.

Price per Completed Survey:

• 1 - 500 Volunteers: £0.98 each

• 501 - 1,000 Volunteers: £0.89 each

• 1,001 - 1,999 Volunteers: £0.73 each

• 2,000 - 5,000 Volunteers: £0.55 each

• 5,001+ Volunteers: £0.30 each

For example: If 750 volunteers complete the survey, you would pay £0.98 for the first 500 responses and £0.89 for the remaining 250.

We Allow you to Add up to 5 Additional Questions Unique to your Organisation if Desired.

Upon discussion we can add a small number of organisational specific questions if there is something particular unique to your programme that you wish to test out. Please contact us to discuss these, and we'd be glad to help. 

How It Works: Our Simple 4-Step Process

1. Sign Up & Receive Your Link Getting started is easy. Click here to apply. Once we receive your request, we will create a unique survey link for your organisation. We’ll send this to you along with professionally written email templates you can adapt. Remember, you only ever pay for completed surveys.

2. Share the Survey with Your Volunteers You are in complete control of communication. You send the unique link directly to your volunteers. Because we never request or handle your volunteers' contact details, this process is simple, secure, and avoids any data protection complications.

3. Monitor Responses & Close the Survey We recommend keeping the survey open for 4-5 weeks for the best results, and we'll provide you with periodic updates on response rates. You decide when to close it. To manage your budget, you can also instruct us to close the survey after a specific number of responses has been reached.

4. Receive Your Insights & Analysis Once the survey is closed, we will prepare your comprehensive report and issue the invoice. Your report includes a full summary of your results and our analysis of all qualitative answers. As sufficient data from other organisation comes in, you will also receive:

   • A Comparative Analysis: See how your results stack up against the sector average. (note: your results will not be revealed to other organisations)

   • An Annual Award: The top 10% of organisations for volunteer satisfaction will receive a digital award to use in their marketing for the following 12 months.

We will contact you on the anniversary of your sign-up to invite you to renew and track your progress year-on-year.